{"id":3305,"date":"2024-08-05T20:20:14","date_gmt":"2024-08-05T20:20:14","guid":{"rendered":"https:\/\/docs.oxahost.support\/?post_type=ht_kb&p=3305"},"modified":"2024-08-07T04:01:02","modified_gmt":"2024-08-07T04:01:02","slug":"comment-reinitialiser-le-mot-de-passe-de-mon-compte","status":"publish","type":"ht_kb","link":"https:\/\/docs.oxahost.support\/index.php\/knowledge-base\/comment-reinitialiser-le-mot-de-passe-de-mon-compte\/","title":{"rendered":"Comment R\u00e9initialiser le mot de passe de mon compte ?"},"content":{"rendered":"\n
    \n
  1. Acc\u00e9dez \u00e0 notre site web Oxahost :<\/strong>

    – Visitez notre site web puis cliquez sur \u00ab\u00a0Connexion\u00a0\u00bb<\/strong> pour acc\u00e9der \u00e0 l’interface o\u00f9 vous pourrez r\u00e9initialiser votre mot de passe.<\/li>\n<\/ol>\n\n\n\n
    \"Acc\u00e8s<\/figure>\n\n\n\n

    <\/p>\n\n\n\n

      \n
    1. Demande de r\u00e9initialisation :<\/strong>

      – Cliquez alors sur \u00ab\u00a0Oubli\u00e9\u202f?\u00a0\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n
      \"R\u00e9initialisation<\/figure>\n\n\n\n

      <\/p>\n\n\n\n

        \n
      1. Entrez l’adresse email :
        <\/strong>
        – Ensuite, entrer l’adresse mail que vous avez utilis\u00e9 pour cr\u00e9er votre compte client.
        – Puis, cliquez sur le bouton \u00ab\u00a0Envoyer\u00a0\u00bb.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        <\/p>\n\n\n\n

          \n
        1. Premi\u00e8re \u00c9tape termin\u00e9e :
          <\/strong>
          – Vous avez maintenant termin\u00e9 la demande de r\u00e9initialisation de votre mot de passe.
          – Acc\u00e9dez alors \u00e0 votre bo\u00eete de r\u00e9ception pour les instructions suivantes.<\/li>\n<\/ol>\n\n\n\n
          \"Envoi<\/figure>\n\n\n\n

          <\/p>\n\n\n\n

            \n
          1. Consultation de l’email de r\u00e9initialisation :
            <\/strong>
            – Tout d’abord, acc\u00e9dez \u00e0 votre boite r\u00e9ception, vous y trouverez un message contenant les instructions pour r\u00e9initialiser votre mot de passe.
            – Puis, consultez cet email.<\/li>\n<\/ol>\n\n\n\n
            \"Consultation<\/figure>\n\n\n\n

            <\/p>\n\n\n\n

              \n
            1. Consulter l’URL de r\u00e9initialisation :
              <\/strong>
              – En suite, cliquez sur l’URL \u00ab\u00a0Reset your Password\u00a0\u00bb<\/strong>.
              – Par ailleurs, si vous rencontrez des probl\u00e8mes avec le premier URL, essayez de copier et de coller l’URL mentionn\u00e9 dans le message dans votre navigateur.<\/li>\n<\/ol>\n\n\n\n
              \"\"<\/figure>\n\n\n\n

              – Cette URL expire <\/strong>au bout de 2 <\/strong>heures. <\/p>\n\n\n\n

                \n
              1. R\u00e9initialiser votre mot de passe :
                <\/strong>
                – Veuillez taper le nouveau mot de passe dans le premier champ et retapez-le dans la deuxi\u00e8me champ, puis cliquez sur \u00ab\u00a0Sauvegarder les modifications\u00a0\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                Nous vous recommandons de suivre notre guide \u00ab\u00a0S\u00e9curiser mes mots de passe : Nos conseils<\/a><\/strong>\u00ab\u00a0.<\/p>\n\n\n\n

                – Assurez-vous que le mot de passe est s\u00e9curis\u00e9 et conforme aux exigences (longueur, caract\u00e8res sp\u00e9ciaux, etc.).

                – Vous pouvez g\u00e9n\u00e9rer un mot de passe fort en cliquant sur \u00ab\u00a0G\u00e9n\u00e9rer un mot de passe<\/strong>\u00ab\u00a0.<\/p>\n\n\n\n

                \"\"<\/figure>\n\n\n\n
                \"\"<\/figure>\n\n\n\n

                F\u00e9licitations, votre mot de passe a \u00e9t\u00e9 chang\u00e9 avec succ\u00e8s, vous pouvez utiliser le nouveau mot de passe pour connecter \u00e0 votre espace client.<\/p>\n\n\n\n

                Si vous avez besoin d\u2019une assistance suppl\u00e9mentaire, n\u2019h\u00e9sitez pas \u00e0 nous contacter via les tickets de support ou par t\u00e9l\u00e9phone :

                      \u2013 Ticket de support<\/strong> \u2013 Si vous \u00eates d\u00e9j\u00e0 client, cliquez                 ici<\/a> pour faire votre demande, sinon cliquez ici<\/a>. Choisissez en suite le d\u00e9partement en fonction de la nature de votre requ\u00eate. 

                      \u2013 Support t\u00e9l\u00e9phone<\/strong> \u2013 Appelez le                 +216 36 011 290<\/a>

                Vous pouvez \u00e9galement consulter nos articles de la base de connaissances pour obtenir des r\u00e9ponses aux questions courantes et vous guider dans les diff\u00e9rentes \u00e9tapes de configuration, de param\u00e9trage et de d\u00e9pannage.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[34,32],"ht-kb-tag":[],"class_list":["post-3305","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-compte","ht_kb_category-securite-compte-client"],"yoast_head":"\nComment R\u00e9initialiser le mot de passe de mon compte ? - Base des connaissances OXAHOST<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 r\u00e9initialiser le mot de passe de votre compte Oxahost en quelques \u00e9tapes simples et rapides. 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